Business Etiquette
Course Overview
The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.
The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios. Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.
Who Should Attend?
This course is designed for candidates who wish to specialize in specific business skills segments
Prerequisites
This course is designed for the student who has little or no experience.
What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.
Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C40-509
Follow Up Courses
Course Outline: CBP Business Etiquette Series
Module 1: Introduction to Business Etiquette
Module 2: Meeting and Greeting Scenarios
Module 3: Meeting & Board Room Protocol
Module 4: Principles of Exceptional Work Behavior
Module 5: Entertaining Etiquettes
Module 6: Telephone Etiquette
Module 7: Multi-Cultural Challenges
Module 8: New Issues in Etiquette
The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.
The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios. Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.
Who Should Attend?
This course is designed for candidates who wish to specialize in specific business skills segments
Prerequisites
This course is designed for the student who has little or no experience.
What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.
Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C40-509
Follow Up Courses
- Sales Series
- Customer Service Series
- Business Communication Series
- Leadership Series
Course Outline: CBP Business Etiquette Series
Module 1: Introduction to Business Etiquette
- What is Business Etiquette?
- What is the Role of the Good Manners in Business?
- What are the ABCs of Etiquette?
Module 2: Meeting and Greeting Scenarios
- Guidelines for Receptionists
- Making Introductions and Greeting People
- Introducing a Client
- Introducing Yourself
- The Protocol of Shaking Hands
Module 3: Meeting & Board Room Protocol
- Guidelines for Planning a Meeting
- Guidelines for Attending a Meeting
- For the Chairperson
Module 4: Principles of Exceptional Work Behavior
- The Principles of Exceptional Work Behavior
Module 5: Entertaining Etiquettes
- Objectives
- Introduction
- Planning a Meal Meeting
- Business Meals Basics
- Basics of Table Etiquette
- Eating the Meal
- Issuing Invitations
- Choosing the Appropriate Gift in the Business Environment
Module 6: Telephone Etiquette
- Introduction
- What is Telephone Etiquette?
- Answering the Telephone Courteously
- Handling Rude or Impatient Callers
- Good Telephone Habits for Everyone
- Screening Calls
- Making Calls
- How to End Conversations Gracefully
- Checking Messages and Returning Calls
Module 7: Multi-Cultural Challenges
- Multi cultural Etiquette
- Did you know?
- Cultural Differences and its effect on Business
- Examples of Cultural Insensitivities
Module 8: New Issues in Etiquette
- Netiquette
- Ethical Issues in Business Etiquette
- Case Study
- Sexual Etiquette in the Workplace
- Why Deal with Sexual Harassment?
- Five steps to prevent Sexual Harassment?
- Dressing for Success
- The Basic Business Wardrobe
- Options for Business Casual
- Activity
