Hotel Operations & Management

INTERNATIONAL ‘PREMIER’ DIPLOMA PROGRAM ON

HOTEL OPERATIONS & MANAGEMENT

 

A Program designed to produce PROFESSIONALS trained in the

OPERATION & MANAGEMENT OF HOTELS OF ALL TYPES/STANDARDS

 

Hotels of many different sizes, standards and types, and catering for differing demands of guests exist in a country. Despite their differences, all hotels are businesses, with common functions and with the aim of profitability. The prosperity of any hotel requires considerable knowledge, experience and managerial skill. Every hotel comprises a number of departments performing different operations, which need skilful co-ordination to ensure satisfied guests. This Program provides training on all major operations, and also on their successful planning and implementation.

 

Major Topics Covered in this Diploma Program include:

 

·         Hotels as businesses: functions, types, locations, sizes, standards, facilities, type of guests, organization and management structures.

·         Hotel products: accommodation, food and beverages; marketing, methods of selling hotel products, brochures, the Internet, websites.

·         Hotel front offices: duties of receptionists: check-in, check-out, guest relations, guest billing, cashiering. Uniform staff and their duties.

·         Hotel bedrooms, furniture, fixtures, decor, en suite facilities. The duties of the housekeeping department, room inspections, linen, security.

·         Hotel catering: purchasing, storing and issuing foodstuffs, food preparation, menus; kitchens, hotel restaurants, types of service.

·         Hotel beverages, sales in bars, restaurants, room service, mini bars. Financial accounting and statements; computers in the hotel business.

 

 

On successfully completing this Professional Program of Study you will:

 

·         Be awarded the CIC Diploma on Hotel Operations & Management.

·         Have attained an accredited qualification at Level 4, equated to the British National framework at the same study level as Higher National Diploma (HND) and National Vocational Qualification (NVQ) Level 4.

·         Have attained an accredited qualification for managerial and supervisory levels showing you possess competence in professional work activities.

·         Have completed a Qualifying Program towards the International Honours Group Diploma on Hospitality Management.